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Splash Forums Development Installation/Update USB Port dead -wrong hex.

This topic contains 2 replies, has 2 voices, and was last updated by  PeterWATP 1 year, 3 months ago.

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  • #2534

    PeterWATP
    Participant

    Dear Kinova,
    We’ve got your Mico arm, we have problem with it.
    We cannot comunicate with this arm via USB in windows/linux.
    There is no sign of connecting device in windows.
    Power supply is working, diode of eth port is on.
    We wanted to upgrade os for this device and by accident we put jaco5.1.0hex instead of ,ico5.0.6hex.
    Now usb connection is not working. How can we get it alive?

    Best Regards,
    Peter Prusaczyk

    #2535

    Alex
    Participant

    Dear Peter,

    I have answered you via email, but I will give a quick answer on the forum aswell so that other people are aware of the steps to solve this problem.

    When this happens, the DSP will not be able to communicate by USB. This is a problem when it comes to re-uploading the main firmware to the robot arm. To work-around this, there is a jumper to make on the joystick connector. Doing this jumper will enable USB communication again, and you will be able to re-upload the main firmware to the arm again.

    Since the main firmware version varies from one model of arm to another, it is very important that when this problem happens, to communicate directly by email to support@kinova.ca with the serial number of the robot arm so we can track which is the latest firmware version for the robot. We can also ensure that the jumper part is made at the right moment and the right way, so it doesn’t create more problems.

    Thanks,

    #2536

    PeterWATP
    Participant

    Dear Alex,

    Thanks to your guides we bring our arm to life, thank you very much for your help.

    Best Regards,
    Piotr Prusaczyk

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