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Splash Forums Support Jaco v1 Jacosoft and USB3

This topic contains 3 replies, has 2 voices, and was last updated by  Nathalie Tremblay 1 year, 5 months ago.

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    I’m in the process of setting up a new computer and I’m running into difficulties with Jacosoft. It installs properly but doesn’t detect the arm when it’s connected. I believe that the only significant difference between my old and new computers is that the new one has USB3 ports. I’m using version of Jacosoft and installing it on Windows 10 Pro 64 bit. I’m guessing that I may require an updated version of Jacosoft. Any help in resolving this issue will be greatly appreciated.

    Thanks, Steve Fox


    Hello Mr. Fox

    MS Windows 10 64-Bit editions require digitally signed drivers. For bypass this protection, you must do some tricks I’ll explain here.

    1. Simply select Restart from the power options menu and Hold down the SHIFT key while you click Restart.

    2. Once your computer has rebooted you will be able to choose the Troubleshoot option.

    3. Then head into Advanced options.

    4. Then Startup Settings.

    5. Since we are modifying boot time configuration settings, you will need to restart your Computer one last time.

    6. Finally, you will be given a list of startup settings that you can change. The one we are looking for is “Disable driver signature enforcement”. To choose the setting, you will need to press the F7 key.

    7. Your PC will then reboot and you will be able to install our Jaco unsigned drivers without any error message
    A. Development Center SDK
    1. In the Windows Control Panel, open the device manager and wait for the computer to detect a Custom USB Device.

    2. Right click on the Kinova product that appeared and install the drivers that were copied on your disk when you executed the
    KinovaSDKInstaller. Assuming that you’ve installed the SDK in the default folder, it should be located at
    C:\Program Files(x86)\KinovaSDK\Drivers

    3. When Windows Security window will appear, choose to install the driver software anyway.

    B. Jacosoft
    1. In the Windows Control Panel, open the device manager and wait for the computer to detect a Custom USB Device.

    2. Press the button to update the driver and choose [Browse my computer for driver software]

    3. Select the [Drivers folder from the software package] folder. The system will find a driver but will show a publisher warning.
    Don’t worry and install it anyway.

    After this, just reboot again your PC and everything return to normal.

    Logo Kinova



    Thank you Eric. This procedure worked perfectly. The arm is now working under Windows 10 Pro 64 bits with USB3 ports. Steve


    Hello Mr. Fox,

    I’m glad to read this good news.

    The pleasure is for us.

    If you have any questions, don’t hesitate to open a new post!

    Have a good day and good luck for your project!

    Best regards

    Eric Champagne

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