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Splash Forums Support Jaco v1 Jaco Arm not being detected even though it's connected


This topic contains 1 reply, has 2 voices, and was last updated by  Hugo Lamontagne 2 years, 8 months ago.

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    Whenever I run “roslaunch jaco_driver jaco_arm_launch” I get the following error –

    [ INFO] [1438286522.917873264]: Initializing Kinova API (header version: 50101, library version: 5.0.6)
    [ERROR] [1438286523.031603216]: JacoCommException: Could not get general information about the device (return code: 2005)

    The arm was working properly before this, so I am unsure what exactly went wrong. This happened once before and it automatically worked after a few days and the error is popping up again. How do I resolve this?


    Hugo Lamontagne

    Hi sjuneja,

    My name is Hugo and I work at Kinova. I will help you to solve your issue. I have a few questions:

    – Could you tell me the firmware code of your robot?
    – Also, could you tell me if you are using a USB 3 or USB 2 port?

    Thank you,


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